Email support@vexorzw.com. We answer within one business day, Monday to Friday, 08:00–18:00 CAT (UTC+2). Include your store domain and, if it is about a specific order, the order number.
Setting up
- 1. Install. Vexor opens on the Overview page with a four-step setup guide.
- 2. Turn on protection. Click "Open theme", switch on Vexor Sentinel, and save. Nothing about your storefront's appearance changes.
- 3. Run a test. Click "Test protection". Your storefront opens, confirms the signal, and the detection appears in the live feed within seconds. If nothing appears, the embed is not active.
- 4. Choose how Vexor responds. Settings → Response mode.
Response modes
- Monitor — scores and logs, blocks nothing. Start here for a few days.
- Challenge — suspicious visitors get a one-click confirmation; confirmed bots are blocked.
- Block — both suspicious visitors and bots are blocked.
Scores run from 0 to 100. The two thresholds in Settings decide where "suspicious" and "bot" begin. Raise them if real shoppers are being caught; lower them if bots are getting through.
Common questions
Will this slow my store down?
The Sentinel script is roughly 11KB, loads after your page content, and never blocks rendering. If Vexor is unreachable, your storefront behaves exactly as it would without the app.
Vexor flagged a genuine customer. What now?
Open Order abuse, read the reason given, and click Dismiss. Nothing was done to the order — Vexor only tags and flags. If a rule keeps misfiring, loosen its thresholds in Settings or switch it off.
Why does the identity graph link two unrelated buyers?
They shared a network or device. Office Wi-Fi, mobile carrier networks and shared households all do this. Treat it as a prompt to look, not as proof.
Do you block Google and other search engines?
No. Search crawlers are recognised and allowed through, so your SEO is unaffected. AI shopping agents such as GPTBot and ClaudeBot are detected separately, and blocking them is off by default — you decide.
Does Vexor cancel or refund orders?
No. It tags flagged orders in your admin and lists them for review. Every decision stays with you.
What happens if I exceed my plan's sessions?
New visitors stop being scored until the next billing month or an upgrade. Nothing breaks and no order is blocked because of a limit.
How do I cancel?
Plans → Downgrade, or uninstall the app. Billing stops immediately and your data is deleted 48 hours after uninstall.
Reporting a problem
Send us the store domain, what you expected, what happened, and the time it happened. Screenshots of the page and of the relevant row in your audit log help us find it fast.
Security issues
Email support@vexorzw.com with "security" in the subject. We reply within one business day and will not pursue anyone who reports a genuine issue in good faith.